Terms & Conditions

Welcome to Totterley. These Terms & Conditions govern your use of our website (totterley.com) and any purchases you make from us. Please read them carefully before using our website or placing an order.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. About Us

Totterley is a UK-based online retailer selling baby and toddler products including wooden toys, play mats, and baby walkers.

Contact details:

2. Use of Our Website

By using our website, you confirm that:

  • You are at least 18 years old or have parental/guardian consent to use this website
  • You are a resident of the United Kingdom
  • The information you provide to us is accurate and complete
  • You will not use our website for any unlawful or prohibited purpose

We reserve the right to withdraw or amend our website without notice and will not be liable if our website is unavailable at any time.

3. Products

Product descriptions

We make every effort to ensure that product descriptions, images, and specifications on our website are accurate. However, we do not warrant that all information is entirely error-free.

Colours and appearance of products may vary slightly from images due to screen display settings on different devices.

Product availability

All orders are subject to availability. If a product becomes unavailable after you have placed an order, we will notify you as soon as possible and offer a full refund.

Age suitability

Many of our products are designed for babies, toddlers, and young children. Age recommendations are provided on each product page. It is your responsibility to ensure products are suitable for the intended child and used under appropriate supervision.

4. Placing an Order

How to order

To place an order, add items to your basket and proceed to checkout. You will be asked to provide your delivery details and payment information.

Order confirmation

Once you submit your order and payment is successfully processed, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance of your order.

Order acceptance

A contract between you and Totterley is formed only when we dispatch your order and send you a dispatch confirmation email. We reserve the right to refuse or cancel any order at our discretion.

Order cancellation

If you wish to cancel your order before it has been dispatched, please contact us immediately at support@totterley.com. Once an order has been dispatched, it cannot be cancelled, but you may return it in accordance with our Returns Policy.

5. Pricing & Payment

Pricing

All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if any, are shown at checkout before you confirm your order.

We reserve the right to change prices at any time without notice. Price changes will not affect orders that have already been confirmed.

Pricing errors

In the unlikely event that a product is incorrectly priced due to an error, we will contact you before processing the order. You will have the option to proceed at the correct price or cancel your order for a full refund.

Payment

Payment must be made in full at the time of ordering. We accept secure payments via Stripe, including Visa, Mastercard, American Express, Maestro, Apple Pay, and Google Pay.

All payments are processed securely. We do not store your full card details.

6. Delivery

Delivery area

We currently deliver to addresses within the United Kingdom only.

Delivery times

Orders are processed and dispatched within 1–3 business days. Delivery typically takes 5–7 business days once dispatched. These timeframes are estimates and are not guaranteed.

Risk and ownership

Risk of loss or damage passes to you upon delivery. Ownership of goods passes to you once we receive full payment.

For full details, please see our [Shipping Policy].

7. Returns & Refunds

30-day returns

You have 30 days from the date you receive your order to request a return.

Conditions

Items must be unused, in the same condition as received, and in their original packaging where possible.

Return costs

  • Damaged, faulty, or incorrect items: Return postage is covered by us.
  • Change of mind: Return postage is at your expense.

Refunds

Approved refunds are processed within 7 days to your original payment method.

For full details, please see our [Returns & Refunds Policy].

8. Your Legal Rights

As a consumer in the United Kingdom, you have legal rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These include:

  • The right to receive goods that are of satisfactory quality, fit for purpose, and as described
  • The right to cancel online purchases within 14 days of receiving your order (cooling-off period)
  • The right to a refund, repair, or replacement for faulty goods

Nothing in these Terms & Conditions affects your statutory rights.

For more information about your consumer rights, visit the Citizens Advice website at www.citizensadvice.org.uk.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products
  • Our total liability for any claim arising from an order shall not exceed the total amount you paid for that order
  • We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control (including but not limited to courier delays, natural disasters, or pandemics)

Nothing in these Terms & Conditions excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot be excluded by law

10. Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, and software, is the property of Totterley or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or use any content from our website without our prior written consent, except for personal, non-commercial use.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience. We have no control over the content or availability of these websites and accept no responsibility for them. Visiting third-party websites is at your own risk.

12. Privacy

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

13. Cookies

Our website uses cookies to improve your experience. By using our website, you consent to our use of cookies in accordance with our [Cookie Policy].

14. Indemnification

You agree to indemnify and hold Totterley harmless from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms & Conditions or your misuse of our website.

15. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns Policy, and Payment Policy, constitute the entire agreement between you and Totterley regarding your use of our website and any purchases made.

17. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with a revised "last updated" date.

Your continued use of our website after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

18. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or relating to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us: