Payment Policy

At Totterley, we aim to make your checkout experience as smooth and secure as possible. Below you'll find everything you need to know about how payments work on our website.

Accepted Payment Methods

We accept secure online payments through Stripe, which supports the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Apple Pay
  • Google Pay

All payments are processed securely through Stripe's payment gateway. We do not accept cash on delivery, bank transfers, or cheque payments.

Currency

All prices on our website are displayed in British Pounds Sterling (GBP) and include VAT where applicable.

When Payment Is Taken

Payment is taken in full at the time you place your order. Your order will only be confirmed and processed once payment has been successfully received.

Payment Security

Your security is our priority. We use industry-leading measures to protect your payment information:

  • SSL Encryption: Our website is secured with SSL (Secure Socket Layer) technology, ensuring all data transmitted between your browser and our servers is encrypted.
  • PCI Compliance: Stripe is a PCI Level 1 certified payment provider – the highest level of security certification available in the payments industry.
  • No Card Storage: We never see, store, or have access to your full card details. All payment information is handled directly by Stripe's secure servers.

You can identify a secure connection by looking for the padlock icon in your browser's address bar and "https://" at the beginning of our website URL.

Pricing

All product prices are clearly displayed on our website. The total cost of your order, including any applicable delivery charges, will be shown at checkout before you confirm payment.

We reserve the right to change prices at any time, but any changes will not affect orders that have already been placed and confirmed.

Payment Failures

If your payment is declined or fails to process, please:

  1. Check that your card details have been entered correctly
  2. Ensure your card has sufficient funds
  3. Contact your bank or card issuer to check for any restrictions
  4. Try an alternative payment method

If you continue to experience issues, please contact us and we'll do our best to help.

Refunds

Refunds for returned items or cancelled orders are processed back to the original payment method used at checkout. Please allow up to 7 days for refunds to be processed from our end. Depending on your bank or card provider, it may take a few additional days for the funds to appear in your account.

For full details, please see our [Returns & Refunds Policy].

Promotional Codes & Discounts

If you have a valid promotional code, you can enter it at checkout. Discount codes cannot be applied after an order has been placed and cannot be combined with other offers unless otherwise stated.

Billing Address

Please ensure your billing address matches the address registered with your payment card. Incorrect billing information may result in payment failure or delays.

Questions About Payments

If you have any questions about payments, need a copy of your receipt, or experience any issues during checkout, please don't hesitate to contact us:

We're happy to help.