Cookie Policy

This Cookie Policy explains what cookies are, how Totterley uses them on our website (totterley.com), and how you can manage your cookie preferences.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.

What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, improve user experience, and provide information to website owners.

Cookies can be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them).

How We Use Cookies

We use cookies to:

  • Make our website function properly
  • Remember your preferences and settings
  • Keep items in your shopping cart
  • Process your orders securely
  • Understand how visitors use our website so we can improve it
  • Deliver relevant marketing (only with your consent)

Types of Cookies We Use

1. Strictly Necessary Cookies

These cookies are essential for the website to function and cannot be switched off. They enable core features such as security, shopping cart functionality, and checkout.

Cookie Purpose Duration
Shopify session cookies Enable shopping cart and checkout functionality Session
Secure payment cookies Process payments securely via Stripe Session
Cookie consent Remember your cookie preferences 1 year

2. Functional Cookies

These cookies allow us to remember choices you make (such as your region or preferences) to provide a more personalised experience.

Cookie Purpose Duration
Recently viewed products Remember products you've looked at 30 days
Currency/language preferences Store your selected preferences 1 year

3. Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information. This helps us improve our site and your experience.

Cookie Purpose Duration
Google Analytics (_ga, _gid) Track page views, sessions, and user behaviour Up to 2 years
Shopify analytics Understand shopping behaviour 2 years

4. Marketing Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They may also be used to limit the number of times you see an advert and measure the effectiveness of advertising campaigns.

We only use marketing cookies with your consent.

Cookie Purpose Duration
Facebook Pixel Deliver relevant ads on Facebook/Instagram Up to 2 years
Google Ads Deliver relevant ads across Google network Up to 2 years

Third-Party Cookies

Some cookies on our website are placed by third-party services that appear on our pages. We use the following third-party providers:

Shopify Our e-commerce platform uses cookies to power the shopping cart, checkout, and other essential features. Privacy policy: www.shopify.com/legal/privacy

Stripe Our payment processor uses cookies to enable secure transactions and prevent fraud. Privacy policy: www.stripe.com/privacy

Google Analytics We use Google Analytics to understand how visitors use our website. Privacy policy: www.policies.google.com/privacy

These third parties may use cookies, and their use is governed by their own privacy policies, not ours.

Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies.

Cookie consent banner When you first visit our website, you'll see a cookie consent banner where you can accept or manage your preferences.

Browser settings You can also control cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored and delete them individually
  • Block third-party cookies
  • Block all cookies
  • Delete all cookies when you close your browser

Here's how to manage cookies in popular browsers:

  • Google Chrome: Settings > Privacy and Security > Cookies
  • Mozilla Firefox: Options > Privacy & Security > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Microsoft Edge: Settings > Privacy & Services > Cookies

Please note that blocking or deleting cookies may affect your experience on our website. Some features, such as the shopping cart and checkout, may not function properly without essential cookies.

Opt out of analytics You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: tools.google.com/dlpage/gaoptout

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Our website currently does not respond to "Do Not Track" signals, but you can manage tracking through your cookie preferences and browser settings.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any updates will be posted on this page with a revised "last updated" date.

We encourage you to review this policy periodically.

Contact Us

If you have any questions about our use of cookies or this policy, please contact us: